Our purpose is to guarantee our customer’s full satisfaction. If , for any reason a client is not satisfied with an order, he/she has the right to cancel a purchase and return the purchased products within 14 working days from the date on which he/she received the purchased product from www.youngaristocrat.com as stated in Art. 55 of the Law on Consumer Protection.

*Important

A.Returns/ Exchanges of products are dispatched at the customer’s expense through a shipping company of his/hers choice.

B.In some specific cases, explained in the return policy it is possible to exchange purchased items.

C.Items purchased at promotional prices/discounts cannot be returned, the sale is final.

To return an item, the consumer should send a written notice to contact@youngaristocrat.com, hence informing the vendor about his/hers decision to return the item.

Refunds                                                      

After we have received and checked that the products meet all requirements for return, we will start the refund procedure of the full amount paid for the purchase by the customer no later than 14 working days from the date on which  the items were received by us. The amount paid for the shipping will be deducted from the refund and the customer will receive the amount he paid for the products without the amount charged for delivery. The client will be notified electronically about the refund on the email address specified upon registration.

Without any prejudice to the above , the time period for the refund of the amount depends on the type of payment used for the purchase;

A. Purchase by Credit/Debit card ; refund time will depend on the credit card’s company policies.

B.Payments made by Cash on Delivery ; in order to receive a refund for orders paid for by Cash on Delivery, the client must have a bank account. Any amount paid by using this payment method will be refunded to the bank account which the customer indicates in the return form.

*Normally refunds take place within 30 days of starting the refund procedure.